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During my time with Oxfordshire County Council, I contributed to upgrading the general phone helpline by implementing voice automation using Amazon Lex. This involved conducting interviews with stakeholders from various council departments to understand their services and common public inquiries. Using the insights gathered, I developed process flows for the new helpline to address frequently asked questions, helping to reduce the demand on call agents. Additionally, I gained hands-on experience with the Amazon Lex service by developing the voice automation system.

While working with the Ministry of Defence, I assisted in developing a new Data & Digital strategy for the Royal Navy in regards to ship maintenance. Not only did I work with colleagues from PwC but I also worked directly with PA consulting and V-Ships. My role consisted of gathering advice and feedback from SMEs across the consortium, and then consolidating this information into a comprehensive report.

During my time with the Bank of England, I concurrently worked on two workstreams. One focused on scrutinising the Bank's cutover plan for the RTGS system, overseeing CHAPS and other payment methods, while the other involved evaluating the configuration of four critical Oracle databases.

My responsibilities included compiling weekly status reports for the client, facilitating workshops with the Bank, and reviewing Slaughter and May's report on the failed TSB cutover in 2018 to assess potential risks in the Bank's cutover plan. Additionally, I conducted thorough analyses of Oracle documentation and the Bank's configurations to identify potential risks during the Oracle database review.

I took over a project that facilitated company service registrations and managed payments between customers and these companies. However, this project came with no existing documentation. My initial responsibility was to generate comprehensive documentation for the current platform. I meticulously crafted README files for both frontend and backend components, elevated the clarity of code through enhanced comments, launched a Jsdoc site that encapsulated details of every frontend function, and designed an onboarding guide to aid future developers.

I engineered a form builder allowing users to integrate various elements, such as text fields, buttons, text descriptions, and radio buttons. These elements were presented in a list format, the order of which could be dynamically altered using a custom drag-and-drop feature. Additionally, the properties associated with each component were made editable, offering a more flexible and user-centric design approach.

As a part of this project, I deepened my expertise in React, Flask, and MySQL.

In this project, I worked within the integration team. My role centered on handling user stories related to importing and transforming the JSON data, into a relational format, from various DfE endpoints and establishing and verifying unique identifiers in an external data repository. To accomplish this, I developed Azure functions in C#, interfaced with several endpoints, and managed data in both a Microsoft SQL database and Dataverse.

During my time at tech central, I was on a project to develop an internal asset, which would insert data, from an internal data source, directly into a google sheet. This asset took the form of a google workspace add on and was developed using Apps Script. I spent most of my time on this project developing a way to dynamically make requests to the internal API and manipulating the responses. One other key feature, which I also worked on, was the ability to allow the user to preview the response and choose which fields they would like to import into their document.

I demonstrated that I am able to work within a small team and within an agile framework. On this project I gained experience and grew my technical knowledge within Apps Script and REST APIs. I also showed that I am able to work under time constraints, as there were last minute changes requested.

On this project I was assigned to a large team that was developing both a new ERP and an EPM system for a client. I worked specifically within the EPM side of the project. My role within this project was within PMO and test management of three new work streams in relation to planning IFRS4. This allowed me to interact directly with the client by sending status reports and by attending meetings with the client.

Throughout my time on this project I developed my business acumen within this project and learned new skills such as Oracle Planning and management. I developed an appreciation of the importance of testing and gained knowledge within this field. I once again demonstrated my ability to work in a multicultural team by working directly with colleagues from PwC India and PwC Middle East.

During this placement, I developed two prototype applications, one which monitors temperature and humidity sensors and another that acts as a ride management application, for a theme park. These prototypes were developed using Vantiq which is an IoT processing platform. The purpose of these prototypes, was to test if Vantiq is a viable platform for PwC to use when developing smart venue and smart retail solutions.

During the course of developing these prototypes I created several test harnesses which would simulate data entering Azure. The first test harness that was created simulated temperature and humidity sensors and the second test harness, which was developed, simulated people entering a queue for a ride. These test harnesses, are Web Apps that are deployed on Azure and were developed inPython and used Flask, the Azure SDK, HTML and CSS.

I not only developed and improved on the technical skills listed above, but I also demonstrated my ability towork autonomously, manage a project and create innovative solutions to real world business problems.

I was placed within the configuration team of a project which consisted of creating an online loan application process. Within this project I worked with salesforce, and more specifically salesforce flows, to make changes to the application process, which the client requested. I also manage the commercials and onboarding for a large project team (50+ colleagues), spanning two continents (PwC UK, CTech Poland and PwC South Africa) which demonstrates that my ability to work within a multicultural team.